Legal

Privacy Policy

Last updated: 12 May 2025 | Effective: 12 May 2025

Siam ("we", "us", "our") operates the watch repair and restoration workshop at 224 Ratchadamri Road, Lumphini, Bangkok 10330, Thailand. This policy explains what personal information we collect from visitors to our website and clients of our workshop, how we use it, and what rights you have over it.

We collect only what is necessary for the purpose it is collected for, and we do not sell personal data to third parties.

1. What We Collect and How

Contact form submissions: When you use the contact form on our website, we collect your name, email address, phone number (optional), and the content of your message. This information is used to respond to your enquiry and, where applicable, to manage your watch service booking.

Workshop intake records: When you bring a watch to the workshop, we create an intake record containing your name, contact details, and a description of the piece and its condition. This record is kept as part of the service history and is retained for up to 7 years.

Website analytics: We may collect anonymised data about how visitors use our website, including pages viewed and time spent on each section. This is collected via cookies where consent has been given.

Legal basis for processing (Thailand PDPA): We process personal data on the basis of your consent (for marketing communications and analytics cookies), the performance of a contract (for service-related communications), and our legitimate interests (for responding to enquiries and maintaining service records).

2. How We Use Your Information

To respond to enquiries submitted via our contact form
To manage the receipt, service, and return of watches brought to the workshop
To maintain service records associated with watches we have worked on
To communicate updates on the status of a service in progress
To send service-related information where you have requested it
To understand how the website is used, in order to improve it (analytics, with consent)

We do not use your data for automated decision-making or profiling. We do not send marketing communications unless you have explicitly requested them.

3. Data Sharing

We do not sell or rent personal data. We may share limited data with the following categories of third party where necessary:

Email service providers: Used to send and receive correspondence. Email content is transmitted securely.
Analytics providers: Anonymised usage data may be shared with analytics services (e.g. Google Analytics) where cookie consent is given.
Legal authorities: If required by applicable law or a valid legal process, we may disclose data to relevant authorities.

4. How We Protect Your Data

Our website uses HTTPS encryption for all data in transit. Contact form submissions are transmitted securely and stored on access-controlled systems.

Workshop intake records are stored in a secure, locked system accessible only to workshop staff directly involved in the service process.

In the event of a data breach that may affect your rights and freedoms, we will notify you and, where required by law, the relevant supervisory authority, within the timeframes required by applicable regulation.

5. Cookies

Our website uses cookies to support basic functionality and, where consent has been given, to collect anonymised usage data. You can manage your cookie preferences at any time. Full information is available in our Cookie Policy.

Essential cookies (required for the site to function) are always active. Optional categories — analytics and preferences — are only set with your consent.

6. Your Rights

Under Thailand's Personal Data Protection Act (PDPA) B.E. 2562 (2019), you have the following rights regarding your personal data:

Right of access: To request a copy of the personal data we hold about you
Right to rectification: To request correction of inaccurate data
Right to erasure: To request deletion of your data, subject to legal retention requirements
Right to restrict processing: To ask us to limit how we use your data in certain circumstances
Right to data portability: To receive your data in a structured, machine-readable format where applicable
Right to object: To object to processing where we rely on legitimate interests
Right to withdraw consent: To withdraw previously given consent at any time (this does not affect processing that occurred before withdrawal)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Office of the Personal Data Protection Committee of Thailand.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites, and this policy does not apply to them. We recommend reviewing the privacy policy of any external site before providing personal data to it.

8. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from persons under 18. If you believe we have received data from a minor, please contact us at [email protected] and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. Changes will be reflected in the "Last updated" date at the top of this page. Continued use of our website after a change constitutes acceptance of the updated policy. For significant changes, we will attempt to notify clients who have provided contact details.

10. Contact

Data Controller: Siam Watch Repair & Restoration

Address: 224 Ratchadamri Road, Lumphini, Bangkok 10330, Thailand

Privacy enquiries: [email protected]